Showing posts with label gerrymandering. Show all posts
Showing posts with label gerrymandering. Show all posts
Wednesday, 19 March 2014
Good news all round: the meaning of democracy, and the destruction of a community: two nights out in Hendon
West Hendon, February 1941
At the very end of last night's debate in West Hendon, an elderly man stood up, and took the microphone. He wanted to mention something that was not really a point of debate, but one of local history.
Earlier in the evening a resident of the doomed estate by the Welsh Harp had revealed that the new development will see the destruction of York Park, created, we heard, as a memorial to those killed in the terrible incident in West Hendon in 1941, in which an experimental bomb dropped by the Luftwaffe flattened three roads, killing around eighty people, injuring many others, and making 1,500 people homeless after destroying 366 houses, damaging hundreds more. He had been a boy then, he told us, and cycled from Burnt Oak to see what happened, coming upon a scene of absolute devastation.
He was upset at the prospect of York Park being destroyed in order to facilitate the development. After all, the park, he said, was a sort of war memorial, and there were laws, weren't there, to protect war memorials?
After a rather desultory discussion about the meaning of democracy, it was clear that the 'regeneration' of West Hendon was the only issue that residents wanted to hear about last night.
Why wouldn't they? Their lives are being torn apart by this scheme, having faced an uncertain future for years now, not knowing where they will be living, the estate falling into a state of neglect, many residents having no secure tenancies, and leaseholders being presented with extortionate demands for £10,000 each for maintenance which should have been done years ago, not now that the buildings are due for demolition.
Residents representatives spoke with great anger about the way in which they are being sidelined in the development of this area.
Derrick Chung criticised Barratt Homes, the council, and the Metropolititan Housing Trust for failing ordinary residents, who would not be given any assurance of a home in the area after development, or any real choice as to where they would go.
We're not residents, we're not leaseholders, we're a community! That was the declaration from the splendid Jasmin Parsons of the Residents Regeneration Group, to thunderous applause.
There was real anger in the room from the local community over the council's failure to recognise their needs, and to prefer to support the development of luxury housing, penthouse flats, and property that seems fated, as in schemes like Beaufort Park, to be the target of speculative overseas investment, rather than present accommodation for local buyers or renters, let alone those who cannot afford to invest in non affordable housing.
Jasmin Parsons, from the Regeneration Residents Group
As Jasmin said, working people are being evicted from West Hendon, and it seems clear that many will end up not only far from West Hendon, but out of the borough. The disruption to their lives has already begun with the beginning of the building work, as one resident described, lorries passing their homes constantly, bringing dirt, smoke, grit, the green spaces around them being closed off and ripped apart.
A vicar from the church of St John the Evangelist, next door to the centre where we were gathered, said that the regeneration was in fact the only issue that really mattered to residents. They are not going to worry about recycling bins, when some of them are having to live in damp flats, and do not know where they are going to be living in two years time, he pointed out. He asked all the political representatives a question: do you support having their right to stay in this community?
In fact Labour has pledged to try to renegotiate so that as many residents affected by the scheme can stay: to do this, of course, they must first be elected as an administration.
Veteran local Labour Councillor Agnes Slocombe had reminded the meeting forcefully that all the problems being encountered were as a result of a Conservative administration, and the only way to make changes is to use their votes, and make them count, and remove them from power.
Cllr Agnes Slocombe urges residents to use their vote and remove the Tory administration pic courtesy of Our West Hendon
The debate and appeal for support for Labour was listened to by the equally long serving local commentator Mr Shepherd, who, with his usual display of remarkable ingenuity, managed to divert the discussion to his favourite topic - the level of failings within the corporation of the City of London - and then announced that he might have voted for Bob Crow's party, but indicated, graciously, and with a certain amount of caution, that he was willing to consider endowing Labour with the not inconsiderable honour of his vote.
Mrs Angry imagines that Labour HQ are already drawing up plans to send a campaign bus down his road, and organising a personal visit from Ed Miliband. Turn the mike off, before you leave, Ed.
The power of feeling amongst the residents at this question time was formidable: Labour representatives looked on, not quite able to focus this anger where it should be, behind their policies, and towards the hated Tories, who as they always do, refused to send any members to defend their own policies at a public meeting.
Some of the residents from West Hendon had put questions regarding Barnet Homes and housing policy to the previous night's Contract Monitoring meeting: careful, well informed questions which, in some cases, such as the rights of tenants in place before changes in the localism act, went unanswered as neither councillors nor officers knew how to reply.
There were 77 public questions, in all. There should not have to be 77 public questions, if councillors are able to scrutinise properly the contracts that the authority now manages.
The entire meeting, in fact, showed exactly what is wrong with scrutiny in this borough. Serious failings in the parking contract are being ignored, as Mr Mustard can explain better than me, but all we saw was an agreement to defer the matter to a future date.
No: not good enough - there is an election on the horizon, and councillors of all parties owe it to all residents to do their job, and hold contractors to account, with more of a sense of urgency.
And think about this: if they are so lax with parking, how on earth will they cope with the massive Capita contracts?
The answer is they certainly are not coping yet. They still fail to question, with the notable exception of Labour's Jeff Cooke, not only the satisfaction levels quoted by Capita, but the way in which the data itself is compiled.
How representative is the sample used to base these figures? We do not know.
The Tories do not care. The Labour group is too easily satisfied, and fearful of any robust challenge of officers and Tory colleagues.
At the question time in West Hendon, Libdem leader Jack Cohen warned again that if the Tories get back into power, on the first morning back in power, they will call in the senior officers, and ask how they can do more of the same, develop and expand all the policies they have begun in the last four years. God help us.
Think you have seen everything that could be privatised, privatised? Think again.
Think you have seen everything that could be sold off, sold off? Think again.
At the Contract meeting, Deputy Leader Daniel Thomas and his cabinet cohorts, Robert Rams and Tom Davey, presented a lovely slideshow of how marvellous everything has been in the last four years, and how even more marvellous it will be in the future.
'Good news all round', he explained. It was early days, but the 'start of a relationship'. Customer satisfaction was at an all time high.
Julian Silverman, behind him in the public seats, pointed out that we are not their customers, we are your employers.
The fact that these councillors sat with their backs to the public, their employers, electors, and taxpayers, said it all really.
We are irrelevant. They are not accountable to us. Only our heckling made any inroads into their complacency and arrogance. Thomas made remarks about 'socialists' - as if we would not be pleased by being recognised as such - and their awful behaviour. 'A noisy minority'.
The Chair told Mrs Angry, aged 12, to go and stand in the corridor. Mrs Angry did not go and stand in the corridor.
Councillor Thomas' interesting view of the Capita contracts was that, even though it is 'early days', it is already a resounding success. His collegue Tom Davey thought the Labour councillors were very disappointing in their questions now that it had been shown that their predictions about an immediate failure had proved wrong.
Oh, but then Labour's Barry Rawlings pointed out that the in house services had deliberately been left to 'wither' before outsourcing, so as to make the case for privatisation and present an apparent level of savings.
And of course nowhere could that be more true than in procurement, which was effectively abandoned - to the point of catastrophic failure in management, making it easy pickings for Capita to come in and take shedloads of profit, with only a minimum of savings for us.
One of the admissions of this presentation was that a report on a list of council assets would now not be forthcoming until later in the year. Wonder why that is?
The contract performance summaries were dismissed with no real debate.
But Jeff Cooke queried the surprisingly high customer satisfaction levels for Barnet Homes. For Barnet Homes, Derek Rust admitted the process for gauging satisfaction was not 'an exact science'.
It's not a science at all, remarked Mrs Angry, who was somewhat distracted, at this point, by Councillor Rayner, sneaking into the seat behind her, and whispering in her ear another invitation to Scratchwood. With or without her wellies.
And Councillor Harper, don't think Mrs Angry didn't spot your nodding at her, and the elaborate build up to the reference to 'fingering individuals' in reports, in the regrettable absence of more portfolio jokes.
You are too aware, now, of your legendary status in my blog. Time to call it a day.
Oh: you have called it a day: standing down, disappointingly.
Shame.
But yes. There are lies, damned lies, statistics, and Barnet council customer satisfaction surveys.
We live in a world of inexactitude, and inequality, here in Broken Barnet, where councillors sit with their backs to their voters, and refuse to enter into a dialogue with the residents who pay their allowances, and rely on them to represent their interests.
Back in West Hendon, the interests of residents who most need representation are ignored by the Tory administration. This administration does not want them to remain in their own homes, in their own community, in this borough. They are surplus to electoral requirements, and are not affluent enough to merit the fawning attention given to the residents of Totteridge of Lane and Bishops Avenue.
The elderly man who cycled down to see what devastation had been wrought on this area in the war is now witnessing the demolition of a community in an attack more destructive than anything launched by the Luftwaffe.
On that night in 1941, 1,500 people were made homeless, by one act of war. But their homes were rebuilt, homes for working people, and the community revived.
In 2014, we are seeing perhaps as many people made homeless by the ideology of profit, a cynical war against the poor: the gerrymandering tactics of a political administration determined to cleanse the least advantaged areas of this borough of those in need and replant them with those with means.
It might be an idea for the Tory councillors to consider the example of history, and reflect on what happened when the second world war was over, and the first election was held, and the people who wanted their voices heard made sure that they put in power a party that would listen.
Friday, 14 March 2014
Once upon a time in West Hendon: or - Mrs Angry's guide to social cleansing, Barnet Tory style
Labour councillors canvassing in Tyrrel Way, with the new Barratt Homes development in the background.
At the last general election, many Tory candidates used a carefully crafted template of phrases to create their electoral literature. One favourite phrase of 2010, you might recall, was a boast that your Conservative candidate had strong feelings of sympathy for 'the great ignored'.
Finchley and Golders Green MP Mike Freer was rather keen on this line of approach, and so was our now deputy leader here in Barnet, Daniel Thomas, standing, rather forlornly, in Neil Kinnock's old seat of Islwyn. Thomas was also concerned, incidentally, about setting a limit on immigration, which he said had got 'out of control' (in South Wales?), and promised that a Tory government would make sure that 7 out of 10 people would be better off. That went well, Councillor Thomas, didn't it?
The 'great ignored', though, in Broken Barnet: who are they? I think you know, don't you, if you have been reading this blog? By Tory definition, they are the silent but disproportionately influential minority, the comfortably off residents, whom Richard Cornelius and his friends imagine will be thrilled at the pre-election 'gesture' of a 23 pence a week cut in council tax. They are the people he really cares about, who must be protected from the terrifying prospect of a fair level of council tax, according to their means, regardless of their ability to pay, even if they live in the deserted mansions of Bishops Avenue, or, he, feared, their lives would be 'ruined'.
Well, then. Come with Mrs Angry now, and see the people who really are the 'great ignored', in our borough: the less privileged residents, who live in some of the worst areas of social deprivation, abandoned, forgotten, and about to be unceremonioulsy moved on, to who knows where, representing, as they do, an obstruction to the gentrification and gerrymandering development of West Hendon.
Yes: this is Broken Barnet, remember? We don't want poor people here, as Tom Davey, the Tory member responsible for housing, reminded us at the full council meeting last week: we want only 'well off' people.
In West Hendon, he hopes for a resettlement of Russian oligarchs, in the new Barratt homes development, overlooking the Welsh Harp. This is because the young Councillor Davey has firm views on the undeserving poor. We do not want people here who are too dependent on council services. And in Broken Barnet, everything has a material value, and only wealthy people should be allowed access to a view of such rare beauty, in the midst of an otherwise urban landscape, access paid for by virtue of the price of a penthouse flat, and not seen through the rotting window frame of a home in a forgotten estate that is part of a social housing scheme.
Mrs Angry has been out canvassing a couple of times in the last week in this area of West Hendon, right on the edge of the Welsh Harp reservoir, in Tyrrell Way and Marsh Drive, an area of social housing run by 'Barnet Homes', the council's ALMO, with a mixture of tenants and private leaseholders, a scandalously neglected estate, due for demolition at some point in the very near future, while the residents' lives are left on hold.
Councillor Julie Johnson, standing down at the election, and new candidate Dr Devra Kay
At the last election this Labour stronghold returned three councillors: Julie Johnson, Agnes Slocombe, and Ansuya Sodha. Ah, Ansuya Sodha.
Mrs Sodha was not selected to stand this time, competing as she was with a particularly strong panel of new candidates, and now she has rather peculiarly decided that in order to try to retain a position as councillor, she must defect to the Tories, who promised to nominate her if she switched sides (being rather embarrassingly short of real Tory candidates in the Hendon constituency ....)
After fifteen years as a Labour councillor, castigating the Tory government, describing them as a bunch of spoilt Etonians, (yes, Cllr Sodha, you really should have removed those embarrassing tweets rather sooner than you did) and castigating local Conservatives in Barnet for the iniquitous effects of the bedroom tax on the residents of West Hendon , she has now thrown in her lot with her former opponents, the same crowing councillors who used to laugh at her every time she spoke in the chamber.
Good luck to her - and good riddance, says Mrs Angry.
The new candidates, Devra Kay and Adam Langleben will make outstandingly good representives for West Hendon, and are extremely bright, hardworking, compassionate. and deeply committed to the principles of social justice, following in the example of Agnes Slocombe, the formidable, long serving councillor, and her colleague Julie Johnson, who is standing down.
Watching Julie in action on the doorstepping trail is something of a humbling experience, in truth. She really does know every one, and who lives where, and every one we passed seemed to know her, greeting her warmly. Her detailed knowledge of her constituents, and their particular circumstances, was quite extraordinary.
Most residents, it must be said, were out at work, thus proving the lie to Tory prejudices about tenants in social housing being lazy scroungers who make no contribution to society: most in receipt of benefit being in work, and struggling on low wages is of no interest to someone like Tom Davey who likes to consider his own employment for a tobacco company as somehow morally superior to those who eke out a living on the margins of Broken Barnet, and who dare to rely on the support of council services.
Our Tory councillors' views on the undeserving poor and this is no simplification of the way in which they view such residents - means that Barnet's housing policy is deliberately directed in order to punish those who they feel are not worthy of their approval. Like the English plantation of Ireland, with Protestant settlers being granted lands and rights over the native Irish people, in order to correct their moral failings, their tendency to rebellion and heretic faith, Conservative social engineering in this borough is transforming the landscape, both literally and symbolically.
People in Tyrrel Way and Marsh Drive are living, through no fault of their own, in often pretty squalid conditions, in buildings where the very fabric of the structure is breaking down, or subject to damp, or flooding, or infestation by rats - and in some cases still harbouring asbestos. It is as a result of years of uncertainty and neglect and lack of investment by Barnet's housing service.
One of the many rat traps lying about the estate, in areas where children play
The whole estate is clearly in urgent need of maintenance: peeling paint, rotting woodwork, including firedoors, evidence of persistent damp: this is prevalent throughout the blocks of flats:
The effect of living in such an environment is hard to escape: dehumanising, a constant challenge.
Many of the tenants have small children, and it is worrying to think of the impact on their health and well being.
One tenant we spoke to has an eight year old child, has lived on the estate for many years, and is still without a secure tenancy. In the meanwhile, her flat was blighted by damp from constant leaks, and when asbestos was moved from a neighbouring flat, she says she was left unprotected and at risk of exposure.
She had tried to interest her local Tory MP, Matthew Offord, in her plight, and he said he would help, but ... nothing happened. She wanted to know if we knew why the little garden she had made at the back of her flat had just been ripped up by council workmen. We guessed it was to do with the new development: she was very upset. Her daughter will now have to cross over to the other side of the Welsh Harp to find a green space in which to play: this side is earmarked for those who can afford to pay fro the privilege.
Many tenants here are in the same dilemma: the council does not want too many secure tenants, and to be weighed down with the responsibilities that might bring. So children are growing up in these flats, with no security, no assurance that they will be able to continue their education at the same schools, or even remain in their own homes. That will be decided on the suitable timing for redevelopment.
It's called regeneration, but in Barnet, that is no promise of new life for a community, only a promise of social cleansing, and making way for a better class of resident. Gerrymandering, in effect, moving the poor Labour voters out of the borough, and welcoming in the middle classes, who may just still be stupid enough to vote Tory.
The new Welsh Harp development, so warmly supported by our Tory council, along with its 29 floor storey blocks, is now underway, despite protests from campaigners objecting to the impact on a site of such ecological sensitivity.
There will be limited provision for a few lucky secure tenants - but from further afield, and decanted into the rather less well placed, Edgware Road side of the development. None of the tenants in Tyrrel Way or Marsh Drive will be able to move there. They have no idea if they will even be allowed to stay in the borough.
In the meanwhile, therefore, those living on the estate remain in uncertainty, and rapidly deteriorating conditions, while a Berlin Wall separates them from the luxurious new homes being built on the other side. 'Hendon Waterside', it is called: look and admire , and try not to laugh at the sales pitch, encouraging would be buyers to think they will be socialising in Hampstead and Belsize Park, rather than walking home past possibly one of the most depressed areas in the borough, marked by the terminal decline of this part of the Edgware Road.
On the other side of the divide: an exciting new Barratt Homes development: exciting, if you can afford to live there, and backed, as it says, by Mayor for (carefully chosen parts of) London
Several tenants we saw spoke of the difficulty in getting Barnet Homes to deal with problems, and for those residents who are not tenants, but leaseholders, there is an even more pressing concern.
Despite the fact that Tyrrel Way and Marsh Drive are due for demolition, as reported
here
in the local Times, Barnet Homes have sent residents each a bill for a staggering £10,000 for 'renovations', even though their homes are under a compulsory purchase order, and they could be continuing to pay off these demands long after the buildings have been bulldozed.
Much of the work for which this money is being demanded is for dealing with matters such as asbestos removal, and electrical improvements, which should have been carried out by the landlords years ago: it really is nothing short of outrageous to try to extort this money from residents now, and at a point where they have such a short time remaining in their homes.
Much of the work for which this money is being demanded is for dealing with matters such as asbestos removal, and electrical improvements, which should have been carried out by the landlords years ago: it really is nothing short of outrageous to try to extort this money from residents now, and at a point where they have such a short time remaining in their homes.
Just before leaving the estate, Councillor Julie Johnson took us into the Hanuman centre, to meet members of the Tamil community who worship there. Slipping off our shoes, we went inside the unprepossessing building to find the most amazing, surprising sight: a tiny Hindu temple, dedicated to the monkey faced god Hanuman.
Around the room were several small shrines, lovingly decorated with offerings of fruit and flowers, and accompanied by the flickering light of tiny votive oil lamps - to a sometime Catholic like Mrs Angry, a curiously familiar practice. A woman wandered from shrine to shrine, hands clasped in prayer, and then a bare chested priest, with painted markings on his body chanted in front of Hanuman, the god who is the embodiment of courage, and selfless service.
It was perhaps after all a fitting place to end the day, and a reminder that those qualities,courage, and selflessness, in the best of people, who really do care about their community, just might make a difference to the lives who most need their support.
Will the temple, a spiritual centre, in an awkward spot, right next to the development, survive the 'regeneration' of this area?
Sadly, Mrs Angry rather doubts that it will. Spiritual regeneration is of no significance in Broken Barnet, when in the way of the pursuit of profit, as we know. But while it remains, and while there are still local residents still in occupation in Tyrrel Way, and Marsh Drive, there is still hope that West Hendon can retain some claim to a diverse community, and not an artifically planted development for wealthy outsiders.
Thursday, 3 October 2013
Capitaville, week Five: redundancies and cupcakes - and what they didn't want you to know about the One Barnet contract ...
Updated below, 15th October:
Week Five of Capitaville, and yes, things are going just wonderfully so far. Oh: well, except for staff losing their jobs with the council, and all our services being handed over to the control of a profiteering third party, and a spot of bother with one of Barnet's contractor's waking up to find that they are being dumped because Capita has a deal to bring in their own preferred company, thus leading to, tssk, the first legal challenge.
Oh, and some questions about why Capita has been handed payments of £30 million in fees in the first two months. Nothing to worry about. An accounting 'error'.
Still: forget all that - put aside all negative thoughts. We have work to do. We are busy re-barneting Barnet, remember - and we have a new name for the Joint Venture.
The Joint Venture: the DRS contract ... you know, that thing no one wanted because it was even more high risk than a strategic partnership, and then while the Leader was languishing in his summer palace, the senior officers cooked up a scheme with consultants, to switch to, even though they had no right to take such a decision, and the Leader said he knew nothing about it, three times, and then all of a sudden he was persuaded it was a wonderful thing after all, and now we are stuck with it. And all of the higher risk?
No, they ignored Mrs Angry's suggestions for the title, laced as they were with insinuations of impending doom and financial disaster. See as we are re-barneting Barnet, we are going to call it - can you guess? ReNew. Yes: ReDiculous. But still: look - cupcakes! More cupcakes! Easycouncil orange decorated cupcakes. Don't forget to save one for Mike Freer.
See - this is the way to win the hearts and minds of staff, and build morale, and team spirit. The ones who aren't getting the sack, of course.
Because unfortunately, Mrs Angry has just heard that statutory consultation with DRS staff and unions is beginning today regarding the moving of 'roles' - (meaning people's jobs, livelihoods) to other locations - which will of course result in redundancies for those who are unable to up sticks and move to Lancashire or Belfast, or other far flung parts of the UK.
Never mind, comrade workers of Capitaville: have another cake and do cheer up.
You're not being sacked, just made Re-Dundant, courtesy of Crapita, your Tory councillors, and the senior management team of Broken Barnet.
When the first Capita contract, the larger package for NSCSO services, was being negotiated, we were not allowed to know what it said. Even our elected members, who in theory were paid a generous allowance by us to scrutinise such vital information before approving the surrender of our council services to private enterprise, admit now that they were not really allowed to know what it said: or rather that they were given strictly limited access, and were too lazy and cowardly to kick up a fuss about this when it still mattered.
And now that it is too late to make any difference, and in honour of the new culture of 'transparency' being encouraged by the new deputy CEO and Section 151 officer, Mr Chris Naylor, who has come from the world outside Broken Barnet, where the notion of 'transparency' is all the rage, well, the Capita contract is now published, or at least most of it, online, for all to read. They clearly think there is nothing there now which is of any importance, or interest. How wrong they are.
Look at these extracts from the tender schedules, the 'Continuous Improvement Plan' ...
http://www.barnet.gov.uk/download/downloads/id/3124/barnet_nscso_model_contract_schedules_capita_v18_psec_2326980_18_redacted_170913pdf
This dishload of corporate claptrap tells us breathlessly about the new world that we are creating, now that we live in Capitaville, a place where the provision of council services has become not a function of local government, controlled by local democracy, but the natural business of an ecosystem - no, the 'Ecosystem', an 'holistic service supply approach'. Sounds lovely, doesn't it, a sort of Eden Project of outsourcing, a nurturing and protective environment ... No. Wake up.
The Ecosystem purports to integrate the delivery of services, with, yes, you guessed, greater involvement by residents, voluntary bodies, and a weaning away from unwholesome dependence on the local authority, or as they put it:
2.12.2 reducing the demand on Authority services through better sign-posting of Service Users away from the Authority to alternative providers (Commitments T1-6 and T3-7);
Mrs Angry can just imagine what that sign-post looks like, can't you, citizens? Inviting service users to f*ck off out of it and stop interfering with their profit margins: but there is more -
2.12.4 recognition of the role that citizens, families and carers take in supplying services and the inclusion of them in service supply options within the Ecosystem;
2.12.5 better understanding of the requirements of being an Authority supplier and providing assistance to third party suppliers in meeting these requirements (Commitments T3-8, T3-10 and T3-12);
2.12.6 enhanced knowledge of opportunities to provide services previously provided by the Authority and sign-posts to services provided by the Authority (Commitments T3-10 and T3-12);
This will mean that in Capitaville, your local services and support for your needs will be provided to you by you, wherever possible, or possibly some charity, which may or may not wish to convert you in the process, like Christians Against Poverty/CAP, or, grudgingly, by Crapita, on behalf of the council, but in a way which minimises the authority's obligations, and maximises the profit for Crapita.
This approach will no doubt be warmly welcomed by Barnet Tory councillors like housing spokesman Cllr Tom Davey, who recently approved the dropping of affordable housing in a local development, saying:
"I would prefer the homes to be sold on the private market because you generally get people in who would be paying a higher price and rely less on public services.
My ideal Barnet household is one which pays council tax and does not rely on council services. The more we have of those, the more we can bring council tax down."
In other words, in Barnet our Tory councillors want no poor people, no elderly people, no children, no residents with disabilities, and no Labour voters. Social cleansing, or gerrymandering?
Back to the contract.
They say the devil is in the detail, don't they? In any Faustian pact, the one necessary obligation in regard to the sale of souls is a price demanded by the old boy , on his terms, a non negotiable deal - and never can such an arrangement have been described so carefully, and at such length, as in the 8,000 pages of the NSCSO contract.
One obligation which our Tory councillors probably failed to notice is something referred to as the 'cooperation agreement'. This seems to be a massively significant undertaking between the two parties not only to support the One Barnet privatisation of services, but more importantly from the point of view of the provider to help promote the arrangement for the benefit of Capita. This 'cooperation' is not something they really wanted us to know about, as we see from this clause towards the end of the document: my emphasis -
11 Publicity
11.1 The Delivery Partner will not make public the existence of this cooperation agreement and will not issue any press releases or sales documentation about or otherwise seek publicity in respect of the cooperation arrangement without Capita’s prior written approval.
Now read these extracts, in which Capita boasts not only of its intimate links with central government - intended to impress the authority and imply that it can lobby on behalf of local interests, flagging up potential future problems with 'an early warning system' and 'horizon scanning', but which appears to suggest it even helps to formulate government policy. Perhaps you will be reassured by the references to 'ethical protocols'. Or not. My emphasis again.
2.19
The Service Provider has developed a deep network of relationships with
key central government departments and representatives through
its existing contracts and dedicated central government business
development team, allowing the Service Provider to be informed of issues
affecting central and local government , and the Service Provider
combines this knowledge with its established network
of local government contracts and relationships. The Service Provider
shall use this to provide the Authority with valuable insight,
innovation and information that reflects the environment the Authority
operates within (Commitment T2-60).
2.20
The Service provider shall maximise, and make available to the
Authority, opportunities from central government (Commitment T1-17)
through
(inter alia) the following:
2.20.1 Policy and legislation horizon scanning (Commitment T1-60, T1-61 and T1-62):
(a)
The Service Provider is engaged with policy officials, special advisers
and ministers in a number of key departments and holds regular
discussions with them. In addition the Service Provider has
relationships with a number of key influencers, such as think tanks
(e.g. Reform, Policy Exchange and Localis) and consultancies and shall
keep abreast of legislative changes and initiatives.
(b)
The Service Provider shall utilise its relationships, contacts and
information gathering skills alongside its ability to capture and
analyse information for the benefit of the Authority through its Insight
Capability to provide an early warning system for the Authority
allowing the Partnership to proactively plan for changes and work
collaboratively to mitigate their impact.
(c)
The Service Provider shall use its extensive understanding of how
policy is formulated in Westminster and Whitehall, and how it may impact
upon councils and communities, gained from existing relationships and
contracts with central government to advise the Authority as required.
(d)
The Service Provider shall use its insight into departmental
requirements and into potential routes of funding, subject to relevant
ethical
protocols, for the benefit of the Authority as part of the Service
Provider's approach to project development described within Schedule 15
(Special Projects).
2.20.2 Attendance at government meetings and events (Commitments T1-63 and T1- 64)
(a)
The Service Provider holds meetings and events with government
representatives on a daily basis; as part of the management of its
existing
business; as part of its business development activity; and to
contribute ideas to help government with its key challenges.
(b)
The Service Provider is regularly invited to government events as a
senior representative of the industry as part of the government's
consultation with the industry. The Service Provider shall, where
appropriate, provide the opportunity for Authority staff to attend
meetings with key industry stakeholders on issues affecting the
Authority.
(c)
The Service Provider shall use its conference business, "Capita
Conferences," to provide the Authority with the opportunity to enhance
its profile within the industry and to gain access to an effective forum
for sharing and development.
The Service Provider shall work with Capita Conferences to create opportunities for Authority staff to communicate the success of the One Barnet programme and participate in future conferences and for the Authority to shape the agenda and content of relevant future conferences.
The Service Provider shall work with Capita Conferences to create opportunities for Authority staff to communicate the success of the One Barnet programme and participate in future conferences and for the Authority to shape the agenda and content of relevant future conferences.
2.20.3 Utilising networks and contacts to assist the Authority (Commitments T1-65, T1- 66 and T1-67)
(a)
The Service Provider shall use its established network of formal and
informal links to government to create direct and indirect means
of engaging with policy makers.
(b)
The Service Provider has frequent meetings across central government at
official level and occasional meetings at ministerial level.
In addition, the Service Provider is a member of a number of
organisations that give access to government including the Confederation
of British Industry, where the Service Provider sits on the Public
Services Strategy Board, the Whitehall & Industry Group,
Reform, Policy Exchange and Localis. The Service Provider shall use its
relationships to create opportunities for the successes of the
Partnership to be promoted enhancing the profile of the Authority at
strategic level across the public sector.
(c)
The Service Provider shall provide direct access to the Authority to
the network of senior contacts held within its executive recruitment
agency, "Veredus," so that it can be utilised to the Authority’s benefit
in appropriate instances and within ethical protocols.
(d)
The Service Provider shall use its relationships to create advocates of
the success of the One Barnet programme by informing the Department
of Communities and Local Government and the Local Government Association
of key milestones and achievements within the programme thereby
supporting increased political awareness of the Authority and the
Service Provider shall utilise its corporate and personal
networks to support the communication of the success of the Partnership
via appropriate case studies.
(e)
The Service Provider shall employ its communication team to develop a
communications and marketing plan to share the successes of the
Partnership. This will include influencing activity and direct promotion
of the successes and activity of the Partnership through media
activity.
The Service Provider shall seek opportunities at key conferences such as those run by the Local Government Association and the Society of Local Authority Chief Executives and support the Authority in attending these conferences as speakers to promote the Authority as an exemplar council and innovator in service provision.
Enough of that: here's an even more interesting view of the brave new world of healthcare privatisation:
The Service Provider shall seek opportunities at key conferences such as those run by the Local Government Association and the Society of Local Authority Chief Executives and support the Authority in attending these conferences as speakers to promote the Authority as an exemplar council and innovator in service provision.
Enough of that: here's an even more interesting view of the brave new world of healthcare privatisation:
(f)
The Service Provider shall use its relationships in the healthcare
industry to support the Authority by utilising its contacts via NHS
Choices and the Service Provider's health division, "Capita Health and
Wellbeing," though which the Service Provider has contact with ministers
and senior officials.
Playing the part of Cassandra once more, Mrs Angry wonders what will happen to the 'cooperation agreement' if, rather than the riproaring success we are told it will be, the One Barnet programme goes disastrously wrong, with all those 8,000 pages of corporate bilge thrown in the new true blue recycling bins of Broken Barnet?
Will Mr Andrew 'Black Hole' Travers still be invited to musical soirées with Eric Pickles, and cocktails and canapés at Capita HQ? Will, in the interests of transparency, deputy CEO Mr Chris Naylor, arm in arm with the Comms Team's Tooting Twister, attend the Capita conference season to explain why everything has gone tits up?
Or will, as is more likely, Barnet turn out to be the step too far, and the lovingly chronicled story of what happened here serve as an awful warning to other authorities, and other public sector bodies, as to what happens when you meet the forces of scrutiny and resistence from the people excluded from the process of agreement to such deals, the taxpayers and voters who have become no more than a useful commodity in the market games of profiteering private companies and their friends in the public sector?
Updated 15/10/2013:
Been meaning to update this post with a link to the following interesting article from the website 'Spendmatters.co.uk',
in which further attention is drawn to the unusual 'cooperation' agreement hidden away in the Capita contract. The article's writer, Peter Smith, also comments in regard to the clause which states that Capita will use the 'success' of the partnership with the authority in PR promotion, that this is particularly unusual, and journalist Tony Collins is quoted as saying here, on the Campaign for Change website here :
The
Service Provider shall use its relationships to create opportunities
for the successes of the Partnership to be promoted enhancing the
profile of the Authority at strategic level across the public sector”. -
See more at:
http://spendmatters.co.uk/barnet-and-capita-some-unusual-contractual-conditions/#sthash.zvfowD3J.dpuf
This is not open government. This is a contractual expectation that the supplier’s representatives should smile, and smile broadly, whenever the subject of an outsourcing deal with Barnet is discussed, or there is an opportunity to discuss it. Which rather undermines the credibility of the Public Services Strategy Board, the Whitehall & Industry Group, Reform, Policy Exchange and Localis if supplier’s representatives are there to pass on PR messages about their outsourcing deals, whatever the truth.
Tony Collins ends his piece with an apposite quotation from the social theorist Jean Baudrillard. It serves as a useful introduction to the management of spin, Capita style:
Smile and others will smile back. Smile to show how transparent, how candid you are. Smile if you have nothing to say. Most of all, do not hide the fact you have nothing to say nor your total indifference to others. Let this emptiness, this profound indifference, shine out spontaneously in your smile.
The
Service Provider shall use its relationships to create opportunities
for the successes of the Partnership to be promoted enhancing the
profile of the Authority at strategic level across the public sector”. -
See more at:
http://spendmatters.co.uk/barnet-and-capita-some-unusual-contractual-conditions/#sthash.zvfowD3J.dpuf
The
Service Provider shall use its relationships to create opportunities
for the successes of the Partnership to be promoted enhancing the
profile of the Authority at strategic level across the public sector”. -
See more at:
http://spendmatters.co.uk/barnet-and-capita-some-unusual-contractual-conditions/#sthash.zvfowD3J.dpuf
The
Service Provider shall use its relationships to create opportunities
for the successes of the Partnership to be promoted enhancing the
profile of the Authority at strategic level across the public sector”. -
See more at:
http://spendmatters.co.uk/barnet-and-capita-some-unusual-contractual-conditions/#sthash.zvfowD3J.dpuf
The
Service Provider shall use its relationships to create opportunities
for the successes of the Partnership to be promoted enhancing the
profile of the Authority at strategic level across the public sector”. -
See more at:
http://spendmatters.co.uk/barnet-and-capita-some-unusual-contractual-conditions/#sthash.zvfowD3J.dpuf
The
Service Provider shall use its relationships to create opportunities
for the successes of the Partnership to be promoted enhancing the
profile of the Authority at strategic level across the public sector”. -
See more at:
http://spendmatters.co.uk/barnet-and-capita-some-unusual-contractual-conditions/#sthash.zvfowD3J.dpuf
The
Service Provider shall use its relationships to create opportunities
for the successes of the Partnership to be promoted enhancing the
profile of the Authority at strategic level across the public sector”. -
See more at:
http://spendmatters.co.uk/barnet-and-capita-some-unusual-contractual-conditions/#sthash.zvfowD3J.dpuf
Stick that on a Re-Dundancy cupcake, why don't you?
The
Service Provider shall use its relationships to create opportunities
for the successes of the Partnership to be promoted enhancing the
profile of the Authority at strategic level across the public sector”. -
See more at:
http://spendmatters.co.uk/barnet-and-capita-some-unusual-contractual-conditions/#sthash.zvfowD3J.dpuf
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