Showing posts with label outsourcing. Show all posts
Showing posts with label outsourcing. Show all posts

Saturday, 14 May 2011

Carry On MetPro - The Thick Blue Line


One sunny lunchtime last week, Mrs Angry was sitting idly with a companion outside the Orange Tree in Totteridge, sipping a glass of nicely chilled Chenin Blanc, and thinking, as she frequently does, about nothing of any significance, when she was distracted by the sight of an oddly familiar vehicle driving by.

Yes, look: MetPro Emergency Response, as bold as you like, driving up and down Totteridge Lane, still on duty, protecting the householders of N20 from, well, from what exactly? From dangerous anarchists, agents provacateurs and potential criminals like Mrs Angry, no doubt. Later on, she noted, there was also a MetPro bike parked outside St Edward's College, further down the lane - MetPro keeping a beady eye on those naughty White Father missionaries, presumably. If there are any left. I have to inform you that as she passed the scene, some covert filming took place, in a brilliantly orchestrated hit and run drive-by manoeuvre. Don't tell Senior Officer Sharkey. If he wants a copy, he can kiss Mrs Angry's a***e.

Over the last couple of weeks, as it happens, Mrs Angry has been contacted by rather a lot of people wanting to know why MetPro, which so recently lost its contract, no, no, sorry, not a contract, what was the word ... its 'arrangement' with Barnet Council, is apparently still very much in business in the Totteridge/Whetstone area.

Many are puzzled by the fact that, although the company has apparently been using unlicensed employees, and illicitly filming innocent members of the public at council meetings, it is still visible on the mean streets of Totteridge, driving around in those fabulous MetPro ANPR facilitated cars and bikes, and its operatives are often to be seen stationed on full alert, in the familiar black shirts, combat gear, stab vests, handcuffs, and trousers still sweetly tucked into boots, chilling outside Costa in Whetstone, guarding their skinny lattes, with impressive dedication, for hours on end.

No sightings of the helicopter recently, but maybe the liquidator kept that?

As we know, working unlicensed as a security employee in most circumstances is illegal. A criminal offence. So why is this company still able to operate? Well, Mrs Angry has made enquiries, and is very happy to tell readers that there have been assurances made by the company that for this sort of work, ie aimlessly driving up and Totteridge lane, trying to look hard, apparently, licenses are not necessary. Only necessary, it seems, is a certain number of worried and affluent householders willing to part with substantial amounts of cash for the privilege of their services.

Oh, are you worrying about the data protection issues of filming people without their consent? No: it's ok. Those cameras you might have seen on the vehicles driving up and down - we are told that they are not plugged in! And we believe this, don't we?

In fact, so impressive is the service offered by this company that Mrs Angry is wondering whether or not to suggest to the senior police officers of Broken Barnet (see above, on a recent visit to Whetstone Police Station) that they should seriously consider outsourcing all safer neighbourhood duties and perhaps even the borough's emergency response to them, in a sort of One Barnet style joint private venture enterprise? Who needs the Met, when you can have MetPro?

After all, according to their website, the company offers to provide services such as crime response: arrest and detention of intruders, emergency medical care, fire attack and evacuation (just like AssetCo): think of the years of training they must undergo - what more could you ask for? This would take a huge burden off our local police, who could, oh I don't know, spend more time sitting with their feet up on their desks, with a nice cup of tea, reading the local blogs, safe in the knowledge that MetPro are doing their work for them.

MetPro also says they will respond to security alarms, as keyholders, with officers - ah, hang on, it says officers equipped with body worn cctv which records everything they see and hear on arrival. Hmm. Obviously they can't do that now, can they? Maybe they could take notes instead.

There might be one or two niggling little details to clear up first. After advice from the Information Commissioner, who is investigating the whole sorry business, Mrs Angry wrote a subject access request from MetPro for the film footage the company has from the infamous council meeting of March 1st. She hasn't had a reply. This is not very good, is it, Mr MetPro?

Perhaps she was given the wrong address by Barnet's Director of Corporate Governance, who, despite the £1.2 million pounds of our money paid annually to the company, claims to have no other contact point other than a generic email address. One might wonder how MetPro's monthly bills used to be settled. In a brown envelope, slid across the table at Costa?

In the meanwhile, citizens of Totteridge Lane, sleeping on your mattresses stuffed with freshly laundered euros and quivering behind your gated driveways, if you have any questions about the company, or need a reference, Mrs Angry suggests you contact your local councillor, Brian Coleman, whom she is confident will be only too pleased to reassure you, in his usual modest and helpful manner. Why not drop him an email?

While you are at it, why not ask him what has happened to the internal audit committee/cover up we were promised into the MetPro affair by the Chief Executive, Nick Walkley, now nearly six weeks ago, in lieu of what is really necessary, ie a full, open and independent inquiry? Absolutely no public statement regarding the date or arrangements for this excuse for an investigation has been made.

Is there some reason, do you think, why Barnet Council is trying to delay any scrutiny of the way in which this company was used, without a tender process, contract, or any regular assessment of its performance in delivery of service?

I cannot think what that might be, can you?

Tuesday, 10 May 2011

Outsourcing: an open letter to the councillors of Broken Barnet


Tuesday 10 May 2011

Time to pull back from the One Barnet Programme

Dear councillor,

Next Tuesday 17 May is the council’s AGM. As residents we see this as an opportunity for the Council to do some stocktaking and signal a change of direction.

The One Barnet Programme (OBP) was initially presented as the new and innovative approach to the future of Council services. However, as soon as the first reports were published it became clear that there was little evidence behind many of the exaggerated claims being made by the consultants paid to advise on the programme.

We are aware that many councillors doubt whether OBP can deliver the savings and improved services Barnet residents expect. We share those anxieties.

Last week saw the publication of a number of articles in the mainstream press supporting the view that mass outsourcing does not save money, is high risk, and has a negative impact on staff morale. We hope you will take the time to read the extracts from some of those articles which follow.

The fate of Suffolk County Council

Suffolk County Council last September declared its intention to become the first “virtual council”. The Chief Executive pushing this programme, under the name New Strategic Direction (NSD), was being supported by Max Wide, on secondment from BT. As you know, Wide was one of the architects of Future Shape/One Barnet.

Since announcing their intention to outsource most services, Suffolk has been dogged by controversy. In December they were accused of ignoring a £100 million overspend on a deal with BT. (See article: http://www.guardian.co.uk/society/2010/dec/16/suffolk-council-bt-overspend.)

In the last few days there have been big changes in the Conservative Party in Suffolk as a result of concerns about NSD, and the scheme has been halted. The Guardian newspaper reports:

The previous council leader, Jeremy Pembroke, who helped oversee the plans... stepped down in April amid concern about the deeply unpopular changes. An inquiry was begun into morale at the council's legal department after an anonymous whistleblowing letter, sent to councillors, and believed to be from an employee, alleged staff there had been put under "unbearable pressure". The letter refers to "the poisonous atmosphere that exists at present" in the council.

(Full article here: http://www.guardian.co.uk/society/2011/may/04/suffolk-virtual-council-plan.)

The BBC has reported on its website:

MPs were concerned that Suffolk County Council chief executive's policies threatened to "rip the heart out" of local communities. Negotiations are reported to be going on between the council and its chief executive Andrea Hill who has not returned to work after a holiday and is now reported to be on "extended leave". Suffolk Central Conservative MP Dr Dan Poulter said he and fellow MPs had been worried about the direction the council was taking under Ms Hill.

(To see the BBC interview with Poulter visit http://www.bbc.co.uk/news/uk-england-suffolk-13312597.)

Outsourcing should not be the automatic response to austerity.

The public sector IT managers’ association SOCITM has published a research briefing called Costs of outsourcing: uncovering the real risks.

The report’s author, Martin Greenwood, warns:

Outsourcing should not be considered an inevitable response to austerity. Even smaller organisations that need to gain economies of scale, and struggle to keep up with technological development, should consider collaboration and sharing with other local public services as a genuine alternative. If they do take the plunge into outsourcing, they should make sure they are aware of the pitfalls and know how to avoid them. ...It is a myth that outsourcing is cheaper, across most areas it is more expensive and people outsource for a range of reasons other than cost.

The report reveals that “when comparing the costs for any service, most elements will be more expensive if outsourced. The risks associated with benchmarking begin at the tender stage when suppliers will benefit from being experts at the process of negotiating contract terms, in contrast with the local authority that will go to market only rarely for a major outsourcing.”

(More details: http://www.socitm.net/news/article/76/new_briefing_highlighs_outsourcing_risks.)

The government is rowing back on mass outsourcing of public services.

The BBC reported a recent meeting between the CBI and the minister for the Cabinet Office, Francis Maude, where the minister explained:

...the government is committed to transforming services, but this would not be a return to the 1990s with wholesale outsourcing to the private sector – this would be unpalatable to the present administration. The government was not prepared to run the political risk of fully transferring services to the private sector with the result that they could be accused of being naive or allowing excess profitmaking by private sector firms. [Note of meeting by CBI]

(Read more here: http://www.bbc.co.uk/news/uk-politics-13273932.)

The articles above point to the folly of schemes such as the One Barnet Programme.

In the last two months the Council’s poor procurement and contract monitoring capacity has been demonstrated by the MetPro, Catalyst (legionella bacterium) and SAP cases. These have all harmed the Council’s reputation. Yet these are small contracts when compared to what OBP is proposing. With OBP the risks will be much higher.

We are asking the Conservative administration to bring OBP to a close before it is too late.

Millions of pounds of public money has already been spent on consultants, with no discernible savings achieved, and the losses could well be multiplied many fold going forward. Residents and Barnet council staff are increasingly anxious about the future of Barnet council services. Councillors should be too.

Last September the Leader said “I would always listen to the community” when she reversed the decision to increase councillors’ allowances. We are asking you to listen now.

There is still time to put the brakes on the One Barnet Programme. We urge you to do so.

Yours sincerely,

Derek Dishman
John Dix
Vicki Morris
Theresa Musgrove
Roger Tichborne