Showing posts with label toxic brand. Show all posts
Showing posts with label toxic brand. Show all posts

Monday, 19 May 2014

One Barnet: 'a brand that has served its purpose' - let's take back control of our democracy, say Barnet's bloggers


Over the last few years, the activities of the current Conservative administration in Barnet have been closely monitored and reported by a group of bloggers, determined to hold to account the elected members who have so blatantly defied the principle of democratic government, and fundamentally betrayed the best interests of the residents of this borough.


We have covered every faltering step of the course followed by the Tory councillors, from their first act, on being re-elected, and lecturing residents and staff on the stark economies necessitated by the demands of austerity, but voting themselves a big fat rise in their own allowances, closely followed by the MetPro scandal, a theme which set the tone for the next four years.


The MetPro affair involved the use by the Tory council of an illegally operating private security company, which barred residents from a council meeting, secretly filmed local bloggers and activists, had close contact with vulnerable children, and was being rewarded by casual but substantial payments, in the total absence of any contractual agreement.
Barnet’s bloggers subsequently revealed that far from being a single case of failure in proper regulation of procurement and contractual management, the council had thousands of legally non-compliant arrangements.

Local tax payers’ hard earned cash had been given away in these agreements, unquestioned: a real scandal, and on an unimaginably wide scale.

The next outrage we reported was perhaps one we should have foreseen: the silencing of dissent at all residents’ meetings, with enforced censorship rules, backed by a deliberate amendment to the local constitution,  meaning no member of the public was allowed to criticise, or even refer to anything deemed to be ‘council policy’.

The reason for this soon became clear.


Barnet was to be privatised, with a massive outsourcing programme, from which an in-house solution was excluded because, we were told, we needed a large amount of capital investment from a commercial partner.


There had been no mention of these plans in the 2010 Conservative manifesto.
Despite the lack of mandate, the Tory administration pushed these plans through, at the behest of senior management and private consultants.


Needless to say, as well as failing to present these plans to residents at the time of election, there was no consultation over the privatisation: a serious breach of regulations, and one criticised in the High Court by Judge Underhill last year.


Another policy imposed by Barnet Tories that was brought to account in the High Court was the catastrophic parking policy, which overnight sent the borough’s high streets into fatal decline, and alienated vast sections of the Conservatives’ own natural electoral base.

The Barnet Conservative manifesto for the 2014 elections is even more enigmatic than the version they offered voters four years previously.


When asked by the Barnet Press why there was no mention of One Barnet leader Richard Cornelius declared that it is a brand that ‘has served its purpose’.

Indeed it has, but whose purpose, and for whose benefit?


Certainly not the residents and taxpayers of Barnet.

Already we have seen the real motives of Capita exposed by their attempts to begin the commercial exploitation of this borough in the form of the development of ‘memorialisation’ of the dead in Hendon Crematorium, and the grossly insensitive removal of benches commemorating loved ones in the grounds, taken away and dumped in a corner of the grounds.

It seems an apt metaphor for the exploitation of our borough, by private enterprise, at our expense, sanctioned by our Conservative councillors.

         

And we must ask - if the privatisation of our borough, and the sell off to Capita of our local services has been so successful, why are Barnet Tories not rejoicing in this fact, and sharing their sense of satisfaction with voters? Why are they being so evasive about the real plans that they intend to impose, should they be returned to office this coming week?

Is it because the One Barnet brand is now so toxic, it must be dropped, and forgotten, and voters duped into approving another Tory council whose agenda is unstated, but is clearly going to endorse the privatisation of council service and expand this policy wherever possible?

We have read this week of plans to privatise child protection services. There can be little doubt that if they are returned to office, without consulting residents, Barnet Tories will be likely to extend the process of privatisation to any other council function they care to delegate. And increased pressure to make massive savings will inevitably lead to cuts in services on a scale as yet unprecedented.

There will, of course, be no proposal to deprive themselves of the same level of allowance they still enjoy, despite the limited function they will retain, in a borough where our vital services will be run not for our benefit, with direct control by them, but by a private company, for profit, at our expense.

In the accompanying footage here,John Dix, blogger Mr Reasonable explains why the takeover by Capita of our council services presents such a threat to the wellbeing of our borough, and what the future will hold for all of us in Barnet, should the Conservative administration be re-elected this week.
         



The choice for voters on May 22nd is clear – vote Conservative, approve the delegation of control of your borough to private enterprise, and the shareholders of Capita – or take a stand, and begin to reclaim your democratic right to control your own destiny.

Derek Dishman
John Dix
Theresa Musgrove
Roger Tichborne

Wednesday, 14 November 2012

At risk: our future - the One Barnet dodgy dossier revealed


As part of her duties as an armchair auditor, Mrs Angry has tried on several occasions to ask the Tory councillors of Broken Barnet to explain why, as we prepare to gamble £1million worth of our council services through the One Barnet privatisation scheme, they have consistently refused to entertain the possibility of an independent risk assessment.

You might think that any prudent local authority would see it as a duty to instigate such an assessment as a matter of course, in order to mitigate against the real possibilities of failure that such an enormous undertaking must necessarily present. 

Here in Broken Barnet, however, duty to the taxpayers takes second place to the fulfillment of self interest, and the interests of our friends and would be partners in the private sector.

The official reason usually wheeled out in response to Mrs Angry's question is that an independent assessment is unnecessary, because we - they - have their own internal risk register, a One Barnet risk register, which guides their progress, and is all anyone could ever wish for. 

The real reason, of course, is that the senior management team, private consultants and bidding companies do not want an objective assessment: they want One Barnet to go through without proper scrutiny, avoiding their own most highly rated risk:  that our dopey councillors might actually spot what a fucking liability they will lumber us with, once the £1 million contracts are signed.
 
The risk register, therefore, has not been open to public scrutiny, or even to the scrutiny of members.

Some redacted information has escaped into the wild, from time to time, but the council has resolutely tried to prevent the full register from being seen. After ten months of wrangling, however, this register is now available for us to see - take a look, courtesy of Mr Mustard:



This document runs to 58 pages: 58 pages and 156 serious risks to be considered. 

Try to navigate your way through the turgid lines of One Barnet corporate gobbledegook, for example ...

 'in scoping the teams there is a risk of not capturing all links and dependencies (arms and legs) and we forget about particular teams or individuals ... '  Erm - what?

Admire, in passing, the rather amusing degree of concern about the risk raised by the publication on the Barneteye blog of an evaluation report, and the reassuring amount of fear over the potential effects of industrial action due to low staff morale (funny how these thankless employees get so grumpy over the looming loss of their job security and income, isn't it?) ... 

What does emerge from the pages of this manically repressed register of risk is that it reveals just how unprepared the authority is for the staggering scale of commitment demanded by the One Barnet programme. 

In the wake of the MetPro scandal, the Barnet bloggers exposed the truly shocking extent of incompetence - gross incompetence - in procurement and contractual matters demonstrated by Barnet council, and have continually warned that this fundamental failure was the worst possible basis on which to launch the outsourcing of 70% of all council services. 

Here in the risk register we find  confirmation of our fears: look at P32, the risk raised by the unknown number of compliant and non compliant contracts  ... P35, the lack of knowledge about the estate asset register ...

Other risks include those presented as a result of 'slippage', P11 - the late production of KPIs. and baseline assessments, oh, and not just slippage,  'leakage' too: P24 - we are asked to worry about the possibility that leaked information to a bidder might cause undue favour.

True. Funny, though, that no risk is raised in regard to the poaching of staff from Barnet Council by any companies involved in the competitive dialogue, is it not? What about the risk of 'information leakage' in these cases?

Mrs Angry has continually raised the issue of the risks created in relation to the authority's obstinate refusal to manage the potential conflict of interest incurred when senior officers of the council move to and fro between Barnet and companies involved in the One Barnet negotiations. This has happened in several cases. 

The register of declarations of interest was demonstrably not maintained according to the required procedure. 

And absolutely nothing has been done when these failures were reported. 

When Mrs Angry last attempted to bring this issue formally to the attention of the district auditor, he simply refused to answer her complaint. 

This is surely unacceptable: a response which effectively condones a failure to mitigate a very real risk, but one which the register here has carefully avoided.

Interesting thing, internal audit: the art is in knowing which areas are best left unaudited, of course. In some authorities, internal audit teams are even rumoured to have been told exactly which areas to avoid: not in Barnet, obviously.

One other section of great interest is the part dealing with risks raised by the council's libraries policy: see pages 14-16. Oh boy. The register considers the risk of claim of breach of statutory duty, and the risk of Judicial Review, but worries more about the big bad bogeyman of industrial action: yes here we go again ... THE UNIONS. (Advice by Mrs Angry:  I'd worry more about the legal challenges, if I were you ...) 

Could this risk, and the added annoying possibility of a drop in productivity or loss of skilled staff have anything to do with something referred to on P39: an increasing negativity to the idea of outsourcing, caused by, oh dear ... hushed tones ... 'uncertainty over the "journey" staff are going on/through'?

It's a journey, see, you hapless employees of the London Borough of Barnet: no, not the loss of your livelihoods, and the prospect of unemployment, inability to pay your mortgage, feed and clothe your children - it's a journey you are going on - or through, they're not sure - like a lovely holiday, or a few weeks on X factor, or Skating on Ice.

Oh, and there is of course one other risk to consider: trivial, of course, and hardly worth mentioning: P 38 -

And the most important risk assessment of all? Let's see ... 



P38 ...Failure of part or the whole programme ... ah: oh dear. A reputational risk of the highest rating. Surely not? We read:

Cause: 
  • lack of buy in from councillors, management or staff. Tick.
  • opposition from the electorate. Tick
  • capacity of service leads to undertake the work on the project. (that means incapacity of: tick)
  • commercial capability of service leads to undertake work on the project such as the competitive dialogue. (uncommercial capability: tick)
  • strikes or work to rule (THE UNIONS): no - no tick.
In fact, THE UNIONS have put enormous effort not into industrial action, but into working tirelessly in their attempts to mediate on behalf of their members, and enormous effort, completely rebuffed, into trying to get councillors and senior council officers to listen to their reasons for opposing the madness of One Barnet. Report after report was submitted to councillors, and committees, and completely ignored. No one would countenance any proposals from the unions in regard to an in house comparator. Meetings with representatives were continually evaded.

How did our council propose to mitigate the risk of failure of a £1 billion bet on the clapped out old nag that is One Barnet? Well, you know: sort of thought about it a bit, couldn't really be bothered: resource plans, going to have a few of those. Always useful.  Erm ... clear and regular communications - yes, yes, always helps. Barnet is famed for its expertise in clear and regular communications, isn't it, Twister? And we are told that 'stakeholder engagement is in place', which means, what exactly? Not telling stakeholders any of the details, so that they are kept completely in the dark? 

The final resolution is exemplary, however:

 'learning to be taken from other councils/private sector partners who have gone through similar changes'

At a recent committee meeting Mr Andrew 'Black Hole' Travers, the £1,000 a day 'interim' Chief Finance officer, and soon to be  'interim' acting CEO, was unable to tell us which other cases the council has studied in order to acquire this depth of 'learning'.  

This is slightly worrying, as it might just suggest that the senior management team have not entirely committed themselves to the mitigation of the most fundamentally significant risk of all.  

Still, Mr Travers thought that while he had quite forgotten the names of any other cases, he would be happy to provide a list to members. 

Mrs Angry has a little list, Andrew, if you are stuck for ideas:

Suffolk, 
Somerset, 
Cornwall, 
Bournemouth, 
Edinburgh, 
Birmingham, 
Liverpool, 
Bedfordshire, 
West Berks, 
Essex, 
Sefton, 
Redcar & Cleveland, 
Swansea, 
Rochdale 

etc, etc, etc.

Since yesterday, BT and Capita - oh, and Barnet's own external legal advisers - have been visiting this blog with renewed interest, their search terms suggesting that they are apparently rattled by the news of the application for a judicial review of One Barnet by solicitors acting on behalf of a disabled resident, Susan Sullivan. They should be rattled: nothing that has happened so far in this story makes it likely that the residents of this borough are ever going to stop fighting these catastrophic plans, and even if the contracts are signed, the fight will continue, right up to and beyond the next election.

On Monday, the new film, 'Barnet: the Billion pound gamble' will be shown at the House of Commons, and both Susan and her father John will be present at the screening. 

Monday 19th Nov, 7pm - 9pm. The Grimmond Room, Portcullis House , The House of Commons London, SW1A 2TT

The story of Barnet's fight against the mass sell off of its council services continues to generate embarrassing publicity for the Tory administration, and the bidding companies. 

This week promises to be a particularly uncomfortable one for them: Monday's Guardian story -

is due to have a video link added today, and hello: in the Mirror this morning there is a big feature here ... 

and see also the article in False Economy by Kate Belgrave: